- #Acrobat reader pro dc freezes when scrolling pdf#
- #Acrobat reader pro dc freezes when scrolling windows 10#
- #Acrobat reader pro dc freezes when scrolling windows 7#
If the Enhanced Security does not fix the issue, I will look at the Intel Graphics Driver. The laptop, Toshiba Satellite S55, does not have a built in GPU. Note: I have not checked the Intel Graphics driver. Giving it a couple of days to see if it worked or not. I disabled the Enhanced Security and so far that has improved the performance of the scrolling in Adobe. So leaving the setting at it's original state of Off is giving me the best performance. Switched Protected View to Files from potentially unsafe locations and also tried All files - this made the scrolling worse. Regarding the Protected View when I looked at the setting, it was already set to disabled.
#Acrobat reader pro dc freezes when scrolling windows 7#
Next, I ran Adobe in compatibility mode with Windows 7 and again, nothing. I ran Adobe as an administrator and no improvements. I did the standard turn the computer off and on and that didn't resolve the issue. You may also refer to the following forum thread discussing the similar issue: Please turn the feature back on after troubleshooting is complete. Note: Disabling protected view/ Enhanced security is for troubleshooting purpose only, and not recommended. click Apply OK and check.Ĥ- Also, try disabling Protected View / Enhanced security by clicking Edit menu > Preferences > Security (Enhanced) > select Off under Protected View > uncheck the box next to enhanced security > click OK. Please try following troubleshooting steps:ġ- Try rebooting the machine once if you haven't already and check if that helps.Ģ- Launch Acrobat as an administrator- Run an Adobe program as administrator | Windows 7, Vistaģ- Try running Acrobat in compatibility mode by locating Acrobat icon on the desktop > right click > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows 7 from the drop-down options.
#Acrobat reader pro dc freezes when scrolling pdf#
So I wonder, did I miss something, or is there another setting I need to look at that I don't know of?Īs per the issue description mentioned above, Acrobat locks up while scrolling any pdf file, is that correct? I have also tried the common re-install Adobe Acrobat and ensure that the latest updates has been applied. I have tried messing the the following settings in Preferences > Page Display > Rendering - Smooth Text, Smooth Line Art, Smooth Images, and Enhance Thin Lines. I have already looked at a few other discussion posts regarding this same basic issue. Adobe is on version 2018.011.20058 with Continuous Release. Latest updates has been applied to Windows.
#Acrobat reader pro dc freezes when scrolling windows 10#
The computer Adobe is running on is a Toshiba Satellite S55, Windows 10 Pro. What I have noticed is when Adobe locks up, you will have to wait between half a minuet to a minuet for the page to load/render to the user before you can scroll to the next page. IE: there could be 3 pages and Adobe Acrobat will still lock up while scrolling between the pages. I have noticed that it doesn't matter how large or small the PDF document is, in terms of the number of pages and/or file size of the PDF. When you open a PDF document, from any source location (IE: File server, local hard drive, outlook email), and you scroll through the PDF document, Adobe Acrobat will lock up while it loads the pages for that PDF. I been experiencing some issues over the past few weeks with Adobe Acrobat DC.
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